The Queen Rose Hike

BOOKINGS AND PAYMENTS

1. Right of admission is reserved.
2. All bookings are made on a first-come, first-served basis, and no exceptions are allowed.
3. All booking payments must be paid in full within 14 (fourteen) calendar days from the date on which the reservation was made.
4. QRAV only confirms a booking upon receipt of full payment by the deadline date as specified on the provisional booking.
5. Bookings made within 30 days prior to arrival date require full payment on the date of making such booking.
6. It remains the Client’s responsibility to ensure that proof of payment (i.e., deposit slip or internet bank confirmation) is received by the booking office BEFORE THE FINAL PAYMENT DUE DATE.
7. QRAC reserves the right to cancel any booking without prior notice if partial payment is received, or should the proof of full payment not be received by the specified deadline date.

BOOKING CHANGES AND RESCHEDULING:

1. All rescheduling of bookings must be done within 30 days prior to arrival date, any late request(s) will not be honoured, and should a customer not make use of their booking within one year, they will forfeit their payment.
2. Any changes or rescheduling of confirmed bookings that result in a price increase must be settled in full by the due date stated on Provisional Booking.
3. Except where QRAC has cancelled a booking, the following administrative fees are levied on the rescheduling (date changes) of confirmed bookings (please note that the fees relate solely to administrative fees and not to the increase or decrease, as the case may be, in the booking price):

▪ First change: free of charge;

▪ Second and other consecutive changes: R75 per rescheduling.

Please note that bookings cannot be rescheduled or refunded should guests leave earlier or arrive later than expected.

CANCELLATION OF CONFIRMED BOOKINGS, CHARGES RELATING TO CANCELLATION & REFUND (IF APPLICABLE)

All cancellation requests for confirmed bookings are subject to the following provisions:

1. Confirmed bookings, which are cancelled more than 40 days prior to the booked arrival date, shall be refunded in an amount equal to 75% of the full booking value or credit to rebook (see credits below).
2. Confirmed bookings, which are cancelled within 40 to 15 days prior to the scheduled arrival date, shall be refunded in an amount equal to 50% of the full booking value or credit to rebook (see credits below).
3. Confirmed bookings, which are cancelled within 14 days of the booked arrival dates shall not qualify for a refund or credit.
4. All confirmed bookings must be cancelled in writing.
5. The Client shall forfeit 100% of the total cost for any non-arrival.

REFUND & CREDIT CONDITIONS

1. Should the client not make use of its credit by rebooking within the 6-month period as stipulated (being 1 year from the date of cancellation), the payment will be forfeited in its totality.
2. QRAC shall consider refunding the Client where a confirmed booking is cancelled due to either the death or hospitalisation of the person for whom the booking was made. Where such person has died or is /has been hospitalised, the Client shall provide QRAC with proof thereof.

CREDIT

1. Hiking bookings cancelled 15 days or more prior to arrival date shall qualify for a 100% credit but must be mutually agreed upon by both parties.
2. Schools / Groups cancelled 90 days or more prior to arrival date will qualify for a 100% credit but must be mutually agreed upon by both parties.
3. QRAC wishes to reiterate that credit is non-refundable as cash.
4. QRAC wishes to emphasise that all credit must be used within 12 months from the date of cancellation. Failure to utilise the credit amounts to a forfeiture.
5. The booking value carried forward will be calculated as the full funds received on the booking.
6. Should the guest / school / group opt to reschedule for another date, there might be possible additional costs relating to logistics, activities, or accommodation increases, the hiker will be liable for the difference in costs associated with the new booking.

CLOSURE OF FACILITIES BY QRAC

1. Cancellation due to FIRE, FLOODS, OR ANY OTHER NATURAL DISASTER – In the event of a fire, flood, or any other natural disaster, QRAC reserves the right to cancel all booked guests / schools / groups and accommodation in the interest of the guest’s / school’s / group’s safety. The full amount will be held in credit for one year for a future reservation.
2. Kindly note that QRAC will not entertain any rescheduling or cancellation requests as a result of unpleasant weather conditions – as this is out of our control. Should our staff advise us that conditions are unsafe for visitors, we will contact the affected Clients and offer an alternative arrangement.

DISCLAIMER OF LIABILITY

 All persons entering the QRAC area and using its facilities do so entirely at their own risk. QRAC and/or its employees and/or agents and/or its successors in title shall not be liable for any damages, loss, theft, injury, accident, or death suffered by any person, howsoever caused.